For the payment of the excursions we have several options:

• Through our website.
• Paypal payment format that we will send to your email.
• Bank transfer to a Mexican account. In the case of residing in Mexico it is possible to make a deposit to the Kukulkan Adventures card at any Oxxo store.

It is NOT necessary to print the reservation coupons for the excursions. As most of the activities are managed directly by us, the guide and driver will have the knowledge and registration of all the participants in each activity.

* For the Parks Xcaret, Xel-Ha, Xplor and Xenses if it is necessary to deliver the document that we will send you to the mail to be able to exchange it on the day of your visit to the park for the bracelets.

For Tours:

Rain excursions are not canceled, except for extreme weather which could compromise the safety of the people. In case of not being able to make the excursion due to bad weather we will give you the option of rescheduling it, according to availability or if there are no available dates we would make the refund of the amount. The no show for the activity will not be entitled to claims.

For Trips: 

Any circuit cancellation has a cost for management expenses and a% return.

• € 80 / person for management expenses
• 30 days before the visit 100%
• 15 Days before the visit 50%
• 5 Days before the visit 25% Less than
• 5 days before the visit 0%

In exchange houses, banks or airports give a very low change. We recommend waiting to get to Riviera Maya because here you will find it at a much higher value.

If you have the opportunity to go, the ideal is Playa del Carmen, on 5th Avenue there are many exchange houses at a great price. Another option would be in hotels, these offer change but the value will be a little lower than Playa del Carmen.

As a last option is to withdraw directly from the cashier, you will be given pesos. You have to take into account the nightgown of your bank for the retirement and evaluate if it is an option for you.

Whoever plans to go shopping, Playa del Carmen has a wide range of possibilities in terms of merchandise to acquire. But if what you want is something original and 100% made in Mexico, we recommend the artisans of the Chichen Itza archaeological zone. That’s where most of the handicrafts that are sold in both Yucatan and Quintana Roo come from.

Before your trip it is advisable to check with your travel agency or airline if the departure rate is included. If you do not have it included, you must pay it on the day of your departure from Mexico. The payment is made right there, before you check in your bags, they will request the amount.

The payment is in cash in euros or pesos. Important; They do not accept credit cards or debit cards. Children under 2 years old are exempt from fees.
Remember that if you travel with Evelop or Wamos Air you must pay when leaving the country the amount of 1350 pesos or 65 euros.

On the other hand passengers who travel with Air Europa and many other companies already include it for what they should NOT pay this fee.

• – Once in Mexico at the customs you will find the Traffic Light «automated selection mechanism» of the Cancun Airport, which will randomly indicate if the customs personnel will check your belongings or not.
• The red light indicates that your luggage will be checked and your customs declaration will be made. The green light indicates that you can pass without revision. –
• Among the items that are allowed per person are: 2 photo or video cameras, 2 mobile phones, 1 portable pc, 10 DVD’s, 30 CD’s, 20 packets of tobacco, 3 liters of liquor and 6 of wine.

• The measurement systems used are the metric for distances, degrees centigrade for temperature.
• The electricity in Mexico is 110V / 60Hz and the plug plugs are flat (American), although most hotels have European or mixed plugs. If not, with a simple adapter it is enough.
• Mobile phones, cameras, etc. They are charged without a transformer, although they will take longer to do so, but leaving these devices charging at night is sufficient. The performance of appliances such as hair straighteners, etc., will be greatly reduced if a transformer is not used.

No vaccination is required to enter Mexico, but Hepatitis A, Tetanus-diphtheria / Tetanus-diphtheria-pertussis, Triple Viral are recommended.
It is recommended to take basic medicines, sunscreen and mosquitos repellent, especially in the excursions. It is also advisable to drink plenty of water and always bottled.

– En los servicios que ofrecen los hoteles todo incluido ya tiene el cargo aplica de propina a sus empleados. Pero siempre serán bienvenidas ya que los sueldos de los trabajadores, suelen ser muy bajos. 

– Botones: una propina de uno o dos € por maleta es adecuada.

– Camareros y Limpieza de Habitaciones: al final de su estancia, una propina de unos 5 € será apreciada.

 – Taxistas: déles propina solo cuando ocupen un servicio adicional al transporte o lo consideren oportuno.

 – En Bares y Restaurantes: una propina del 10 % al 15 % del valor total del consumo es lo usual. Siempre verifique que la propina no esté incluida en la cuenta.

• 1 of January New Year

• February 5 – Constitution Day

• February 24 – Flag Day

• March 21 – Benito Juárez’s Birth Day

• May 1 – Labor Day

• May 5th Battle of Puebla

• September 16 – Independence Day

• October 12 – Day of the Race

• November 20 – Revolution Day

• December 25 – Christmas Day